FAQ

What is your Shipping Policy?

• We process orders within 2-3 business days, excluding weekends and holidays.
• Successfully placed orders will receive an email confirmation with the order details. If you did not receive an email please check your spam filer or contact us for information.
• If you need any assistance with your order, please contact us immediately at hello@fallingintoplace.net. We will not be able to make changes to your order after it has shipped. 
• Please review and ensure that you have entered the correct information into your order form. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you resubmit the order. 

What is your Return Policy?

• A 30 day return policy for unused and unopened products.
• Items must be in their original condition and packaging to be eligible for a full refund.
• Receipt is required to accept the return.
• If you are shipping a product back, you are responsible for the shipping cost;.